Информационные технологии в образовании - страница 9

1.1. What is multiagents? At the heart of multi-agent approach is the concept of a mobile software agent, which is implemented and operated as an independent specialized computer program or an element of artificial intelligence Информационные технологии в образовании - страница 9.
The concept of agents developed in the framework of multi-agent technology and multi-agent systems (MAS), implies the existence of an active agent behavior, that is the ability of Информационные технологии в образовании - страница 9 a computer program yourself to respond to external events and to choose the appropriate action. Today agent technologies offer different types of agents, models of their behavior and properties, a family of architectures Информационные технологии в образовании - страница 9 and component libraries oriented to modern requirements.

A simple computer program differs from the agent that did not bother with the target behavior and the analysis results. Then, as an agent representing the Информационные технологии в образовании - страница 9 interests of the user is interested in that job was done. In the event of a failure or malfunction he should try again later or to have in reserve Информационные технологии в образовании - страница 9 an alternative solution to the problem. Agents always make a list of activities performed, the results of testing and verification, and send it to the control system.



Fig. 2. The structure of the agent.

In Информационные технологии в образовании - страница 9 Fig. 2 shows the enlarged structure of a typical agent. Inputs are the internal parameters of the agent and the state of the environment. Output parameters that affect the environment and inform the user Информационные технологии в образовании - страница 9 (or a program that performs the role of manager in the system) on the state of the environment and the decisions taken. Solver decision-making process. Solver can be fairly simple Информационные технологии в образовании - страница 9 algorithm, or an element of artificial intelligence.

Examples of effective implementation of multi-agent systems in resource management can be considered large companies such as:

As a result of the introduction of systems and technologies is ensured more efficient use of resources, improved customer service Информационные технологии в образовании - страница 9, reduced costs and risks, reduced dependence on human factors.

Developed at the request of Addison Lee (London), multi-agent system for planning and resource optimization to automatically plan the 15,000 orders per day to Информационные технологии в образовании - страница 9 800 vehicles equipped with GPS-navigation facilities, interacting with the drivers via mobile phones. As a result of the introduction in the first month the number of orders sold increased by 7% in the Информационные технологии в образовании - страница 9 same park cars, now 97% of all orders taxis are planned automatically, without the participation of managers, by 3.5 times (up to 2%) decreased the proportion of orders executed at the wrong time , decreased by 22.5% return journey Информационные технологии в образовании - страница 9 the taxi, the taxi every now serves on two additional trips per week for the same expenditure of time and fuel, which is reflected in the increasing profitability of each machine at Информационные технологии в образовании - страница 9 5%; taxi is 40% faster time training of new operators has decreased by 4 times, earned a better website, through which now runs for about 16% of orders the company[4].

In other areas of the Информационные технологии в образовании - страница 9 multi-agent system is also quite effective. For example, agent-based systems have found wide application in industry. For example, IBM uses agents for the production of semiconductor chips, the Danish Информационные технологии в образовании - страница 9 shipbuilding company - for welding the holes in the ship, and in Japan a system based on the agent acts as the operator interface bullet train.

In the sphere of tourist services multi-agent technology Информационные технологии в образовании - страница 9 is not used yet, but it does not mean that it can not be applied. Normal situation - the customer is required to tour certain parameters. Due to heterogeneous multi-agent Информационные технологии в образовании - страница 9 system, all information on tourist services provided by tour operators is contained in a single database up to date. This database can be accessed by a tour operator, but a few, which entails the Информационные технологии в образовании - страница 9 probability of redundancy the same tour a few travel agencies. Reservations may be canceled by the tour that will also need to track and to notify the client that you want Информационные технологии в образовании - страница 9 him to tour free. And if customers claiming to tour, not three, but a dozen? It is time consuming and inefficient use of human resources. But if in these travel agencies implemented Информационные технологии в образовании - страница 9 multi-agent system, its elements - intelligent agents - can communicate with each other without the involvement of people, thus facilitating the work of employees of travel agencies. The effect is obvious - reducing the time Информационные технологии в образовании - страница 9 solving problems, reducing the volume of data transmitted through the transmission of other agents of high-level partial solutions, reducing the time and the harmonization of conditions of formation of contracts Информационные технологии в образовании - страница 9.
1.2. The hybrid technology. At first glance, these two technologies are at different poles of complexity, фокус on specific tasks. However, on closer inspection one can say that in the long term, these Информационные технологии в образовании - страница 9 methodologies can complement each other.
Both methodologies based on appropriate technologies implement a specific approach to the construction business, and not just contribute to the automation of individual processes. Multiagent systems have opened Информационные технологии в образовании - страница 9 the era of network organizations (systems) to the collective interaction of intelligent agents, offering to replace the powerful, centralized systems are fully decentralized, in which the hierarchical structure is Информационные технологии в образовании - страница 9 giving way to an adaptive organization, rigid bureaucratic management from top to bottom - the negotiations, a solid plan - flexible arrangements. The result of applying this concept of growth management efficiency under conditions of uncertainty Информационные технологии в образовании - страница 9, the successful solution of problems, conditions that are not fully specified in advance and may change during the task. CRM also offers a flexible approach to building our business to client preferences are Информационные технологии в образовании - страница 9 not revealed until the end of the contingent of users of the product is constantly changing in many ways. These circumstances allow you to combine two diverse methodologies based on Информационные технологии в образовании - страница 9 the common needs of users well, and as soon as possible.

Talking about the full integration of CRM and the methodology of multi-agent approach is not entirely correct, but you Информационные технологии в образовании - страница 9 can combine the positive effects of their use and talk about the integration of methodologies and capabilities that are complementary and allow us to determine an intelligent CRM. Implementation of CRM methodology based on Информационные технологии в образовании - страница 9 multi-agent approach is the following:
1.3. Multi-agent architecture of the CRM-system and the team of agents collecting information. As a result, research has begun to develop an intelligent Информационные технологии в образовании - страница 9 system using multi-agent technology. The system architecture is shown in Figure 3.


Fig. 3. The system architecture.

To date, developed software products that are essential for developing an integrated automated system. The first system Информационные технологии в образовании - страница 9 is designed to implement the complex interaction of all the information space tourism industry. It is cross-platform application, the client portion of which can run on operating systems of personal Информационные технологии в образовании - страница 9 computers, mobile OS, and on the basis of automated teller machines and terminal fees.

The second system is a complex designed for 1C Enterprise 8.2 and allows you to automate business Информационные технологии в образовании - страница 9 processes in the enterprise tourism industry. She is certified in compliance with "1C-compatible" [2].

1C: Enterprise - a software company 1C, designed to automate the activities of the enterprise.

Initially, the product of Информационные технологии в образовании - страница 9 1C: Enterprise has been designed to automate accounting and management accounting (including payroll and personnel management). But today, this product finds application in areas distant from the actual accounting problems [5].

The developed software Информационные технологии в образовании - страница 9 system has the following features [7]:

In accordance with the proposed architecture, the algorithm is to collect, analyze, and make recommendations Информационные технологии в образовании - страница 9 to the user will be based on multi-agent approach.

Multi-agent acquisition module tours with travel agencies portals contains the following types of agents:



Fig. 4. Architecture of multi-agent elements.


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